CV Thomas Hackett G i b r a l t a r [Contact](<http://contact.hac.net>)
Experience
07.2018 - 02.2021 Support Engineer
HashiCorp
team-member of Nomad · Vault
Support-Ops · Triage
Consumed & contributed to the daily information
fire-hose, to:
§ Digest and build cognitive models from support
requests by discovering their use-case in
relation to the context of the product's vision,
>> Responsible for 9x7 oncall production support
on a regular rotation basis.
§ Help customers interpret man-pages to generate
CLI/API output and view log events that diagnose
cluster state,
§ Prove / negate hypotheses about error sources
and possible solutions by creating configurations
that exercise observed behaviors,
§ Review and discuss pertinent findings as custom-
er advocate, in daily SME, product and develop-
ment forums,
§ Collaborate in sync meetings to provide, and
consume, any feedback from use-cases that may
contribute as a guide for product growth, fea-
ture development, and support,
§ Continuously extend my skill set according to
current product scope, as well as, the project's
road-maps for the future.
In addition, I'm also a member of the support-ops
team which manages tools and programs that land
across multiple product support teams.
Thrice Global Banking 07.2000 - 01.2018 Numerous SysAdmin [titles](<http://hac.net>)
Systems Administrator
contracted by [IBM](<http://hac.net>) · HP · EDS & DIS
for customers ABN AMRO Banking
for IBM Global Account
Rolls-Royce Aero-Engines
Mitsubishi Motors
ABN AMRO Bank An uninterrupted tenure of 17+ years throughout
M i d d l e w a r e multiple company take-overs, customer transfers
and locations in greater Amsterdam and Berlin area.
Most recently focussed on message orientated
via middleware, facilitating IBM's take-over and the
EDS · HP · IBM continuation of tasks from HP Nederland BV and EDS
International BV for ABN AMRO Bank, i.e.:
Support and troubleshoot high-availability imple-
mentations of IBM WebSphere in globally distributed
production and test environments based on Solaris,
Linux, AS400, HP-UX, AIX and Windows platforms
throughout the ABN AMRO banking group as well as
their connected partners.
A qualified bilingual § Resolution of incidents identified by monitoring
Systems Administrator and Service Chain Control together with
f o u n d e d on associated creation of activity records within
extensive experience Service Center and Root Cause Analysis appli-
within reputable US cations as per problem & incident management
and European organi- guidelines. Responsible for 24x7 on-call 2nd line
sations, wishing to Production support on a regular rotation basis.
pursue a career in an
environment where § Generation of scripts for deploying/modifying MQ
analytic, technical objects in accordance to the bank group's
and problem solving engineered solutions and naming conventions
skills will make a using in-house Auto-Config Server facility.
positive contribution
§ Participation in project development cycles to
install new objects, update code and implement
configuration changes within WebSphere MQ, con-
sistent with ABN AMRO's technical architecture,
best practices, and strategic direction.
§ Help maintain effective ongoing communications
with project and change management, Service
Chain Control, security, certificates team,
system operators, multi-functional team as well
as internationally distributed support, help-
desks, regional processing centers, and 3rd party
vendors.
Education
06.1999 - 12.2017 Systems Administration
certified by: [PagerDuty](<http://hac.net>) · [Amazon](<http://hac.net>)
[IBM](<http://hac.net>) · [Sun](<http://hac.net>) · [SAP](<http://hac.net>)