Thomas Hackett

🇬🇮 Gibraltar

🇩🇪 German & 🇬🇧 British Citizen 🎂 Berlin · 5.5.69 ♂️ Single · Male

☎️ +14155487051

✉️ 2️⃣0️⃣@hac.net

🎓 📖 ✍️ 🗣️ 🇩🇪 ✓ ✓ ✓ 🇬🇧 ✓ ✓ ✓ 🇳🇱 ✓

🎯 H a s h i C o r p

💼

Jul 2018 - Feb 2021

Team-member of support-groups:

Support Engineer

Nomad · Triage Support-Ops · Vault

Consumed & contributed to the daily information exchange, to:

• Digest and build cognitive models from support requests by discovering their use-case in relation to the context of the product's vision, ⛑️ Responsible for 9x7 on-call production support on a regular rotation basis.
• Help customers interpret man-pages, to generate CLI/API output and view log events that diagnose cluster state,
• Prove / negate hypotheses about error sources and possible solutions by creating configurations that exercise observed behaviors,
• Review and discuss pertinent findings as customer advocate, in daily SME, product and development forums,
• Collaborate in sync meetings to provide, and consume, any feedback from use-cases that may contribute as a guide for product growth, feature development, and support,
• Continuously extend my skill set according to current product scope, as well as, the project's road-maps for the future.

In addition, I was also a member of the support-ops team which manages tools and programs that land across multiple product support teams.

🎯 Thrice Global Banking Systems Administrator for ABN AMRO Bank M i d d l e w a r e MQ

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Sep 2000 - Jan 2018

contracted by:

for customers:

Numerous titles

IBM · HP · EDS · DIS

ABN AMRO Banking IBM Global Account Rolls-Royce Aero Engines Mitsubishi Motors

An uninterrupted tenure of 17+ years throughout multiple company take-overs, customer transfers and locations in greater Amsterdam and Berlin area.

Most recently focused on message orientated middleware, facilitating IBM's take-over and the continuation of tasks from HP Nederland B.V. and EDS International B.V. for ABN AMRO Bank, i.e.:

Support and troubleshoot high-availability implementations of IBM WebSphere in globally distributed production and test environments based on Solaris, Linux, AS400, HP-UX, AIX and Windows platforms throughout the ABN AMRO banking group as well as their connected partners.

• Resolution of incidents identified by monitoring and Service Chain Control together with associated creation of activity records within Service Center and Root Cause Analysis applications as per problem & incident management guidelines. ⛑️ Responsible for 24x7 on-call 2nd line Production support on a regular rotation basis.
• Generation of scripts for deploying/modifying MQ objects in accordance to the bank group's engineered solutions and naming conventions using in-house Auto-Config Server facility.
• Participation in project development cycles to install new objects, update code and implement configuration changes within WebSphere MQ, consistent with ABN AMRO's technical architecture, best practices, and strategic direction.
• Help maintain effective ongoing communications with project and change management, Service Chain Control, security, certificates team, system operators, multifunctional team as well as internationally distributed support, helpdesks, Regional Processing Centers, and 3rd party vendors.

🎓

Jun 1999 - Feb 2021

certified by:

Systems Administration

PagerDuty · Amazon IBM · Sun · SAP